- Thank you very much for shopping with us. Artiscent Aromatherapy provides the most competitive wholesale prices on every item to all on-line shoppers
- There is NO minimum purchases requirement for all shoppers but more discount for business contractor
- We select the most effective courier to deliver the items to your door. The shipping costs based on individual orders. NO hidden cost, No small handle fees and NO rush order extra fees either. Please allow warehouse staff to pack your orders within 2-3 business days before shipping.
- All Prices are charged in Canadian Dollars.
- We suggest you to check all merchandise immediately at the time of receiving in order to inspect the items for damage or to make sure that your order is completed.
Shipping method of option:
- Free self pick up $0: we are located in Burnaby, pick up time will be scheduled
- Flat rate $8.99 ship to West Vancouver, North Vancouver, Downtown Vancouver, Burnaby, Richmond, New Westminster
- Domestic & international: shipping cost will be calculated and added to invoice after is processed.
- COD = Cash on delivery payment. You pay directly to courier when you received the parcel. You will pay for the cost of your order + shipping + extra COD service fees. It’s costly.
- 5% of GST is required for all items except online CFA courses
Methods of Payment
- We currently accept PayPal, Bank Guaranteed Cheque, Money Order or online banking interact as methods of payment.
Return / Cancellation policies
At Artiscent Aromatherapy we strive to offer you the high quality of products along with the best customer service.
Please contact to call or email us (telephone: 1-604-339-5717, email: firstname.lastname@example.org) Monday to Friday from 9 am – 4 pm. Our sale representative may happy to assist you. If you have any inquiry regarding oil selection, we have a great team of CFA certified aromatherapist may assist you with free consultation.
- IMPORTANT: NO RETURN OR CANCELLATION FOR CFA ON-LINE PROGRAM. Once you have registered the on-line program, all the learning materials has submitted to you at the same time and the transaction is completed, therefore, No returns.
- All returns or exchanges require prior authorization from Artiscent Aromatherapy. All products return must be requested within 7 business days of invoice date.
- Please check all the items that you have ordered before submission. If Artiscent Aromatherapy warehouse staff shipped an inaccurate item, please contact or email within 24 hours with a list of the package contents and what was missing or incorrect. We will try our best to resolve the order and make a correction immediately. No shipping costs.
Otherwise, you will be responsible for couple of fees
based on below conditions:
- If you completed the online banking transaction but we are not processed your order yet, you will be only responsible for banking cancellation charge associated to refund your payment.
- If your order has being processed or has been processed but not shipped yet, you will only pay for banking cancellation charge + restocking fee (14% per transaction)
- No return or refund or exchange on customized blended oils
- If your order has shipped, we do not accept returns on most items due to the nature of products being sold. All items are final sale. Our customer rely on the quality of our products and this ensures that those expectations are met. Thank you for understanding.
- All orders are packaged carefully and insured for their approximate value. If items are damaged upon receiving. We suggest you will have to file a claim with the courier who delivered the goods. Artiscent Aromatherapy do not be responsible for any goods damaged in transit.
The copyright in all material provided on this website (“Material”) is held by the Artiscent Aromatherapy & Artiscent International Holistic Institute & by the original creator, I-Chun Chen of the Material. Unauthorized use of the Material may violate copyright, trademark and other laws. Permission is granted to you to view, distribute and download a single copy of the Material on this website solely for your personal, non-commercial use, provided you do not modify the Material and you retain all copyright and other proprietary notices contained in the Material. You may not otherwise copy, reproduce, distribute, download or display, or transmit the Material in any form without permission.
Use and reproduction of any trade-mark, trade name, service mark or logo found on this website is strictly prohibited. The logo is proprietary to the Artiscent Aromatherapy & Artiscent International Holistic Institute and may not be used in any way, without prior, written permission.
THE USE OF THIS WEBSITE IS AT YOUR OWN RISK. THE MATERIAL AND PRODUCTS SOLD ARE PROVIDED ON AN ‘AS IS’ BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE EXTENT PERMITTED BY LAW, ARTISCENT AROMATHERAPY & ARTISCENT INTERNATIONAL HOLISTIC INSTITUTE DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. ARTISCENT AROMATHERAPY & ARTISCENT INTERNATIONAL HOLISTIC INSTITUTE DOES NOT REPRESENT OR WARRANT THE ACCURACY, RELIABILITY OR COMPLETENESS OF THE MATERIAL ON THIS WEBSITE OR ON ANY SITES LINKED TO THIS WEBSITE NOR THE RESULTS TO BE OBTAINED FROM USING SUCH MATERIAL. THE MATERIAL ON THIS WEBSITE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE AND YOU ARE RESPONSIBLE FOR SEEKING YOUR OWN INDEPENDENT PROFESSIONAL ADVICE FOR ANY HEALTH OR MEDICAL CONDITIONS THAT YOU MAY HAVE.
IN NO EVENT SHALL ARTISCENT AROMATHERAPY & ARTISCENT INTERNATIONAL HOLISTIC INSTITUTE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM THE USE OF THE MATERIAL OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT W ARTISCENT AROMATHERAPY & ARTISCENT INTERNATIONAL HOLISTIC INSTITUTE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LAWS OF SOME PROVINCES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE EXCLUSION OF LIABILITY IN CERTAIN CIRCUMSTANCES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
At the Artiscent Aromatherapy & Artiscent International Holistic Institute, we are committed to protecting the personal information we collect from our customers, in accordance with applicable privacy laws. We do not sell, trade, lend or otherwise disclose personal information to other businesses, unless we have your consent to do so, or we are required or permitted to do so law. We use your personal information for our internal business purposes, including to respond to your inquiries, and to provide products and services to you. We only send you information about our products and services if you have indicated that you wish us to do so by signing up for our e-mail Newsletter. If you do not wish to receive such information, or if you have any questions about this Privacy Statement, please let us know by e-mail at: email@example.com
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